Contact and enquiries

For a quicker answer

Include the exact product name, strength and format you are asking about. If your question relates to a COA, include the report task number or labelled strength. Basket enquiries already create a combined list automatically.

What support can cover

How catalogue enquiries work

Browse the relevant category or use the website search to find the exact item first. Add the required formats to the basket and select Checkout when your list is complete. Review the message in WhatsApp and choose Send when you are ready. The generated message includes the product names, formats, quantities and displayed guide total, reducing the chance of an unclear request.

An enquiry is not an automated purchase or confirmation of availability. The team will review the list, clarify any missing details and respond through WhatsApp. Third-party laboratory documents can be located by product and report number, but each report remains specific to the tested sample described on it.

Please enquire responsibly

Do not send health records, identification documents, passwords, payment-card information or other unnecessary sensitive data. Website support is limited to catalogue, documentation and general research-reference questions. If you believe you are experiencing an urgent medical problem, contact the appropriate emergency or healthcare service rather than waiting for a catalogue response.

Medical questions

We cannot diagnose conditions, select treatments or provide personal dosing instructions. Questions involving symptoms, prescriptions, interactions or individual health decisions should be directed to an appropriate healthcare professional.